fbage Privacy Policy

1 Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "fbage", "we", "us", "our" refers to the fbage platform and its operating entity, accessible at fbage.io.
• "Platform" means the fbage website, mobile-optimised web interface, and all associated products and services offered thereon.
• "Player", "you", "your" refers to any individual who registers an account on or otherwise accesses the fbage Platform.
• "Personal Data" means any information that identifies or could reasonably be used to identify you as a natural person, including your name, email address, phone number, date of birth, device identifiers, and payment details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means fbage, as the entity that determines the purposes and means of processing your Personal Data.
• "Third Party" means any individual or organisation that is not fbage and not you.

2 Scope of This Policy

This Privacy Policy applies to all Personal Data collected and processed by fbage in connection with your use of the Platform, including data collected when you register an account, make a deposit or withdrawal, place a bet, contact customer support, or simply browse the Platform without registering.

This Policy applies to all players accessing the fbage Platform from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, as well as any other location from which the Platform is accessible.

3 Data We Collect

fbage collects and processes the following categories of Personal Data:

fbage does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for standard identity document verification.

4 How We Collect Your Data

fbage collects your Personal Data through the following channels:

• Directly from you: When you complete the registration form, submit verification documents, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically through the Platform: Via server logs, cookies, and similar tracking technologies that record Technical Data and Usage Data each time you access the Platform. See Section 10 for details on cookies.
• From payment service providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, those providers may share transaction confirmation data with fbage to enable us to credit or debit your wallet accurately.
• From identity verification services: Where fbage uses a third-party KYC provider to assist in verifying your age and identity, that provider may return a verification result and associated data to fbage.
• From fraud prevention partners: fbage may receive risk signals or flagging data from fraud detection services to protect the integrity of the Platform and all players on it.

5 Purpose of Data Processing

fbage processes your Personal Data for the following clearly defined purposes:

• Account creation and management: To set up and maintain your fbage account, authenticate your identity at login, and manage your account preferences and settings.
• Age and identity verification: To confirm that you are aged 21 or above and are who you claim to be, in line with our responsible gaming commitments and operational requirements.
• Payment processing: To facilitate deposits to and withdrawals from your fbage wallet via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Game and betting services: To operate the sports betting, live casino, and slots products on the Platform, record your bets, calculate outcomes, and update your wallet accordingly.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes in a timely and accurate manner.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply any self-exclusion, deposit limit, or cooling-off restrictions you have requested.
• Platform improvement: To analyse aggregated usage data (anonymised where possible) to improve Platform performance, fix bugs, and develop new features.
• Legal compliance: To meet any obligations imposed on fbage by applicable laws, regulations, or lawful requests from competent authorities.
• Communications: To send you transactional messages (deposit confirmations, withdrawal notifications, security alerts) and, where you have consented, promotional communications about fbage offers and products.

6 Legal Basis for Processing

fbage processes your Personal Data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to deliver the services described in the fbage Terms & Conditions — including account management, payment processing, and game operation — is carried out on the basis that it is required to perform our contract with you.
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming oversight is carried out on the basis of fbage's legitimate interest in operating a safe, fair, and reliable platform for all players.
• Legal obligation: Processing necessary to comply with applicable laws, including anti-money-laundering obligations, data retention requirements, and responses to lawful authority requests, is carried out to fulfil those legal obligations.
• Consent: Where fbage relies on your consent for a specific processing activity — such as sending you promotional communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7 Data Sharing & Disclosure

fbage does not sell, rent, or trade your Personal Data to any third party. We may share your data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and associated banking partners receive only the transaction data strictly necessary to process your deposits and withdrawals.
• Identity verification providers: Where a third-party KYC service is used to verify your age and identity, your submitted documents are transmitted to that provider under a data processing agreement that restricts their use of the data to verification purposes only.
• Fraud prevention and security services: Aggregated risk signals and, where strictly necessary, specific account data may be shared with fraud detection partners to protect the Platform and its players.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and stake/result data necessary to operate their games within the fbage Platform. These providers do not receive your full identity or payment data.
• Legal and regulatory authorities: fbage will disclose Personal Data to law enforcement, regulatory bodies, or courts where required to do so by a binding legal obligation or lawful order. Where permitted, fbage will notify the affected player of such a disclosure.
• Business transfers: In the event that fbage undergoes a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.

8 Data Retention

fbage retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with fbage, and for a period of five (5) years following permanent account closure.
• Financial and transaction data: Retained for a minimum of seven (7) years from the date of the relevant transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure, or longer if required by a specific legal obligation.
• Support communications: Retained for three (3) years from the date of the last communication in a support thread, unless the matter is subject to an ongoing dispute or investigation.
• Technical and usage data: Retained in aggregated or anonymised form for up to two (2) years for platform performance analysis. Raw server logs containing identifiable IP addresses are retained for a maximum of ninety (90) days.

When retention periods expire, Personal Data is securely deleted or anonymised in accordance with fbage's data deletion procedures. You may request earlier deletion of specific categories of data — see Section 11 for your rights in this regard.

9 Data Security

fbage implements a layered approach to data security, designed to protect your Personal Data against unauthorised access, accidental loss, destruction, and disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and the fbage Platform.
• Encryption at rest for all sensitive Personal Data stored on fbage servers, including identity documents, payment references, and account credentials.
• Access controls: Personal Data is accessible only to fbage personnel and authorised third-party processors who require it to perform their designated functions. All access is logged and audited.
• Segregated storage: Player wallet balances and payment data are stored in systems that are logically and physically separated from general operational infrastructure.
• Intrusion detection and monitoring: fbage operates continuous security monitoring to detect and respond to potential threats or breaches in real time.
• Regular security assessments: fbage conducts periodic internal security reviews and vulnerability assessments of its Platform and data processing systems.

In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, fbage will notify affected players without undue delay at the email address registered to their account, and will take all reasonably necessary steps to contain and remediate the breach.

10 Cookies & Tracking Technologies

The fbage Platform uses cookies and similar technologies (such as local storage and session tokens) for the following purposes:

• Session cookies: Essential cookies that maintain your logged-in session across page navigation. These expire when you close your browser and cannot be disabled without preventing Platform functionality.
• Security cookies: Short-lived tokens used to protect against cross-site request forgery (CSRF) and session hijacking attacks.
• Performance cookies: Anonymised data on page load times, error rates, and feature usage that helps fbage identify and fix technical issues. No personally identifiable information is collected through these cookies.
• Preference cookies: Cookies that remember your Platform preferences (such as language or display settings) across sessions to improve your experience.

fbage does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts. You can manage or delete cookies through your browser's settings at any time. Please note that disabling session or security cookies will prevent you from logging in to the fbage Platform.

11 Your Rights

As a Player whose Personal Data is processed by fbage, you hold the following rights in relation to your data:

• Right of access: You may request a copy of the Personal Data fbage holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete Personal Data held by fbage. For basic account details, you may update these directly through your account settings.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to fbage's legal retention obligations (see Section 8).
• Right to restrict processing: You may request that fbage limits the processing of your Personal Data in certain circumstances, such as while an accuracy dispute is being investigated.
• Right to data portability: You may request that fbage provides your Personal Data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". fbage will acknowledge your request within 72 hours and will provide a substantive response within 30 calendar days. Complex requests may take up to 90 days, in which case you will be notified of the extension and the reason for it.

fbage will not charge a fee for reasonable data rights requests. Where requests are manifestly unfounded or excessive, fbage reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation.

12 Children & Minors

The fbage Platform is strictly intended for adults aged 21 years and above. fbage does not knowingly collect Personal Data from individuals under the age of 21. If fbage becomes aware that an account has been registered by or on behalf of a person under 21, that account will be suspended immediately, all associated data will be reviewed, and any deposited real-money funds will be returned to the original payment method after investigation.

If you believe a person under 21 in your household may have accessed or registered an account on fbage using your credentials or payment details, please contact [email protected] immediately. We will act on all such reports as a matter of priority.

13 Changes to This Policy

fbage reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will notify you via a prominent notice on the Platform and, where possible, by email to your registered address. The updated Policy will be effective from the date indicated at the top of this document.

Your continued use of the fbage Platform following publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any revision, you should stop using the Platform and request account closure by contacting [email protected].

14 Contact & Data Requests

For all privacy-related enquiries, data rights requests, or concerns about how fbage handles your Personal Data, please contact our data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Enquiry"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time: Acknowledgement within 72 hours; full response within 30 calendar days.

fbage is committed to resolving all data privacy concerns fairly and transparently. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter through appropriate legal channels in your jurisdiction.