Responsible Gaming
at fbage
Gambling should be entertainment — enjoyable, controlled, and always within your means. fbage is deeply committed to providing every player in Bangladesh with the tools, information, and support needed to keep gaming a positive experience. This page covers everything you need to know about playing safely on fbage.
Playing Smart Is Part of the Game
At fbage, responsible gaming is not a checkbox — it is a core part of how we operate. We genuinely care about the wellbeing of every player who chooses to spend their time and money on our platform. Whether you are placing your first cricket bet or spinning your hundredth slot, the same commitment to your safety applies.
For the vast majority of players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, and beyond — gambling is a fun and controlled leisure activity. But we also recognise that for some individuals, what starts as entertainment can develop into a habit that causes genuine harm. That is why fbage invests in real, practical tools that give players meaningful control over their activity at every step.
We believe transparency and player empowerment go hand in hand. Every fbage account comes with access to the full suite of responsible gaming tools described on this page — at no cost and with no barriers to activation. You set the rules. We enforce them.
Control Features Built Into Your Account
Every fbage account comes with the following responsible gaming controls, available to activate at any time directly through your account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, fbage will not process any further deposits until the limit period resets. Limits can be lowered at any time with immediate effect. Increases take a 7-day cooling-off period to take effect — protecting you from impulsive decisions in the heat of the moment.
Session Time-Out
Set a maximum continuous play session duration. When your session timer expires, fbage will automatically log you out and prevent re-login for a cooling-off period of your choosing — from 30 minutes up to 24 hours. This tool is especially useful for players who lose track of time during extended betting or casino sessions.
Self-Exclusion
If you feel that gambling is becoming a problem, you can request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is suspended and you cannot log in, deposit, or place bets. Permanent self-exclusion cannot be reversed. To activate, contact [email protected] with the subject line "Self-Exclusion Request".
Loss Limits
Define the maximum amount you are willing to lose over a set period — daily, weekly, or monthly. Once your net loss for that period reaches your chosen threshold, fbage will prevent further bets until the period resets. Like deposit limits, reductions are immediate while increases require a 7-day review window.
Account Activity Review
At any time, you can request a full export of your account activity — including every deposit, withdrawal, bet placed, and game session — for any period since your account was opened. Reviewing your own history is one of the most effective ways to stay aware of your gambling behaviour over time.
Reality Check Reminders
Enable periodic pop-up reminders that display how long you have been playing in the current session and a summary of your net win or loss. Reality check intervals can be set to every 15 minutes, 30 minutes, or 1 hour. These on-screen prompts are a simple but powerful way to maintain awareness during longer sessions.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Many players do not recognise the signs until the impact on their finances, relationships, or mental health is already significant. The following warning signs are widely recognised indicators that gambling may be causing harm. If several of these apply to you, we strongly encourage you to use fbage's self-exclusion tool and seek independent support.
Chasing Losses
Consistently placing larger bets after a loss in an attempt to "win back" money you have already lost. This pattern rarely leads to recovery and almost always results in greater losses over time.
Gambling Beyond Your Budget
Spending money on gambling that was set aside for rent, food, bills, or other essential household expenses — or borrowing money specifically to fund gambling activity.
Inability to Stop
Repeatedly attempting to cut back or stop gambling but finding yourself unable to do so, even when you genuinely intend to. Feeling restless or irritable when not gambling.
Secrecy and Dishonesty
Hiding your gambling activity from family members, friends, or colleagues — lying about how much time or money you spend on gambling to avoid confrontation or concern.
Ask Yourself These Questions
Honest self-reflection is the first step toward healthier gambling habits. Read through the following questions carefully. If you answer "yes" to two or more, we encourage you to reach out to fbage support and consider activating one or more of our player protection tools immediately.
Do you find yourself gambling for longer than you originally planned, or spending more money than you intended to spend in a single session?
Have you ever missed work, study, or important personal commitments because of time spent gambling on fbage or any other platform?
Do you feel anxious, irritable, or low in mood on days when you are not able to gamble?
Have you used money from savings, a loan, or borrowed from someone else in order to fund gambling activity?
Have you gambled in an attempt to escape stress, personal problems, feelings of loneliness, or anxiety — rather than purely for entertainment?
Have a family member, partner, or close friend expressed concern about the amount of time or money you spend on gambling?
Have you tried to reduce or stop gambling before but found yourself returning to it shortly afterward, despite genuinely wanting to stop?
How to Request Self-Exclusion on fbage
Requesting self-exclusion on fbage is straightforward and takes only a few minutes. Once activated, your account will be suspended immediately and no further access will be permitted for the chosen duration.
Contact fbage Support
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting (1 month, 3 months, 6 months, 1 year, or permanent). You can also initiate the request via the live chat on the fbage Platform.
Identity Confirmation
A member of the fbage support team will verify your identity to confirm the request is coming from the account holder. This step exists to protect you — we want to make sure no one else can lock you out of your account without your knowledge.
Immediate Account Suspension
Once your identity is confirmed, your account will be suspended within 1 hour. You will receive a confirmation email. During the exclusion period, you will not be able to log in, deposit funds, or place bets on fbage under any circumstances.
Pending Withdrawals
Any existing wallet balance at the time of self-exclusion will be processed as a withdrawal to your original payment method (bKash, Nagad, Rocket, or Upay). This withdrawal will be completed within 3 to 5 business days. No further activity will be possible during this period.
After Your Exclusion Period Ends
For fixed-term exclusions (1 month to 1 year), your account will not automatically reactivate when the period ends. You must contact fbage support to request reactivation, which includes a 48-hour mandatory reflection period before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.
You Are Never Alone — Reach Out Anytime
If you feel that gambling is negatively affecting your life, your finances, or your relationships, the most important thing you can do is talk to someone. fbage's support team is available 24 hours a day, every day of the year, Bangladesh Standard Time.
Email Our Support Team
For self-exclusion requests, responsible gaming concerns, or any account-related issue, contact our team directly. We respond to all responsible gaming emails within 2 hours, Bangladesh Standard Time.
[email protected]Live Chat Support
Access live chat directly from within your fbage account for immediate assistance. Our responsible gaming team members are identifiable and trained specifically to handle these conversations with care and without judgement.
Available in your account24/7 Availability
Our support team operates 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. Help is always available when you need it most.
BST (UTC+6) — Always OpenPlay Smart. Stay in Control.
Responsible gaming starts with awareness. Review our FAQ for answers to common account questions, explore our Terms & Conditions, or head to the fbage Casino and enjoy a safe session with your preferred limits already in place.